• We aim to ship all orders within 2 to 5 'business' days (if all items are in stock). If the item is out of stock it can take a short while for the product to be replenished.  If this is the case we will always notify you of any delays.
  • We ship orders on Wednesday and Saturday mornings only.

  • Our office is closed at the weekend and so we are unable to process weekend orders until Monday or Tuesday and then we ship them on Wednesday morning. So if you have placed an order after 6 pm on Friday through to Sunday midnight, it will be shipped promptly on Wednesday morning.
  • All parcels are sent by first class 'signed for' delivery, special delivery or Parcel Force, depending on their size, weight and value.
  • Please note that a first class service with Royal Mail does not guarantee 'next day delivery'.
  • Overseas orders are sent by insured Air Mail and you should allow at least 14 'business' days for delivery (Saturday and Sundays are not classed as business days by Royal Mail). The speed of delivery typically depends on the speed of customs clearance in your own country.
  • Tracking: Parcels will not usually show on a delivery partners website until it clears customs in your country. If you are unsure of the tracking number please email us.
  • A signature is always required at the destination address.
  • Please be aware that Royal Mail will not consider an 'overseas' parcel missing in transit until 25 'business' days have elapsed from the expected delivery date. This means that a claim cannot be placed until after this time.
  • We will always do our best to help you locate a missing parcel, however, we are unable to personally communicate with the postal service in your own country. If your parcel is missing you should contact your local post office or the delivery partner in your country.
  • Only the ricipient of the parcel can arrange for a re-delivery or collection from the post office.
  • We are unable to guarantee the speed of delivery with overseas orders.
  • Each parcel is unique and delivery times will vary between countries. If you have not received your order within 14 business days then please contact us and we will do our best to help you.
  • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be shown our standard shipping rates. We will ship your order shortly after we receive payment from you.
  • Please be aware that you are fully responsible for any import duty or customs charges your parcel may incur.


Our standard shipping rates are as follows:

  • If your order is less than £50 in value, there is a minimum shipping charge of £4.50. This charge covers the cost of handling, packaging materials and a first class recorded delivery service with insurance.
  • There is a minimum shipping charge of £10.50 for all European orders outside of the UK. This covers the cost of packing and handling, packaging materials and the cost of airmail shipping with insurance. A signature is always required at the destination.
  • There is a minimum shipping charge of £12.50 for all overseas orders outside of Europe. This covers the cost of packing and handling, packaging materials and the cost of airmail shipping with insurance. A signature is always required at the destination.
  • Heavy and bulky parcels will always incur higher shipping costs and this is not always easy to predict at the checkout. If the parcel is heavier than normal we must first weigh the parcel before we can get an accurate shipping rate for you. This also applies to more expensive parcels that may require additional insurance. If the order is going to cost more to ship than anticipated, we will also contact you prior to shipping your order.